Frequently asked questions
Calm, straight answers about TremShield products, shipping, and returns.
Do TremShield products need Wi-Fi, an app, or a subscription?
No. Everything works on its own, right out of the box. There are no accounts to set up, no monthly fees, and nothing connected to the internet to hack.
How fast do orders ship?
Free priority shipping on every order, fully tracked. Orders placed before 2pm EST ship the same business day. Delivery is about 7 business days in the US and 8 in Canada.
What is your return policy?
You have 30 days from delivery to return anything, free of charge, with a prepaid label. Items just need to be in their original condition. See our refund policy for details.
Are these renter-friendly?
Most of the range is no-drill and leaves no damage, so you keep your deposit and can take everything with you when you move.
How loud are the alarms?
Loud enough to be heard across the house and from outside, a full 125 dB. Loud enough to startle an intruder and alert you and your neighbors.
Which product is right for me?
Not sure where to start? Try our quick alarm finder, browse all home security, or email us and we will point you to the right fit.
Is there a warranty?
Yes. Every TremShield product is covered by a 1-year limited warranty against defects in materials and workmanship. See our warranty page.
How do I track my order?
A tracking link is emailed to you the moment your order ships. You can also check your status anytime at tremshield.com/apps/tracking.
Are you US-based?
Yes. We are a US company shipping from the US, with US-based support at support@tremshield.com. We currently ship to the United States and Canada.
Still have a question? Contact our team